Refund and Cancellation Policy

1. How to request a cancellation or refund

Call +91 9029965109 or use the contact form at https://intelligic.org/contact with your name, registered email, order or transaction ID (from the payment-gateway receipt), amount, date of payment, and the reason. For a custom project, the request must be in writing (contact form or certified letter) and name the project. We may ask for proof of payment.

Do not share card numbers, CVV, or UPI PINs. The transaction ID from your bank SMS or gateway email is enough.

2. Failed, pending, and duplicate payments

If the gateway shows the payment as failed or pending and you did not receive a confirmation or access, we have not completed a sale. If your bank still debited the amount:

• The gateway usually auto-reverses a failed debit in 3–7 working days (sometimes up to 10, depending on the bank or UPI app)
• If it has not reversed after 7 working days, send us the transaction ID and we will raise it with the payment partner
• A duplicate successful charge for the same order is refunded in full to the original method once we confirm both credits

3. Custom services (websites, apps, design, retainers)

Custom work is scoped in a proposal or statement of work. Cancellation and refunds follow the stage of the project:

• If you cancel before work has started, and the written request reaches us within three days of the initial advance, the advance is refundable (minus payment-gateway charges actually deducted if the gateway does not reverse those fees)
• If work has already started — even partially — no refund is issued, including on a pro-rata basis. The advance and any later payments for the current phase are retained in full; they cover time and resources already committed
• If costs already incurred exceed the payments received at cancellation, you remain liable for the difference, billable within ten days of the cancellation notice
• No refund is issued for change of mind, delays caused by your failure to provide content, access, or approvals, or dissatisfaction with design choices that fall inside the agreed scope
• A dispute about work quality inside the agreed scope is first handled by revision or correction at no charge where the fault is ours. No cash refund is owed once development work has begun
• If we cancel, or we cannot deliver a paid milestone for reasons on our side, we refund the unused paid portion of that milestone

4. Marketplace templates, themes, and kits

Marketplace items are digital, one-time purchases delivered electronically. Once the product, licence, or download has been delivered, the sale is final and non-refundable. There is no cancellation, exchange, or refund after checkout is completed, regardless of how much you then use the files.

It is your responsibility to review the listing, screenshots, and specifications before you pay.

• If we fail to deliver access at all within two business days of a successful payment and you have given a working email, that is not a completed delivery and the amount is refunded
• If the product delivered is materially defective or does not match its listing, we will provide a fix, replacement, or corrected version at our discretion. A monetary refund is not guaranteed in that case
• No refund because you bought the wrong item, lack the skills to use it, want a different stack after download, or have already used, published, or redistributed the files

5. Software subscriptions (including DutyFlex)

You may cancel a subscription at any time from the product account or by calling us. Cancellation stops the next renewal. You keep access until the end of the period already paid. Fees for a billing cycle that has started are non-refundable, including if you cancel part-way through a month or year.

• No refund for unused days in the current monthly or yearly period, for dissatisfaction with features, for change of mind, or for discontinued use during an active cycle
• A free trial, where offered, can be cancelled before the trial ends without charge. Once the paid cycle begins, this Policy applies
• A verified billing error caused by us — for example a duplicate charge or an incorrect amount — is corrected or refunded within ten working days of verification
• If a charge is made after you cancelled in time (before the renewal date, with written confirmation), that renewal is treated as a billing error and refunded in full
• If we permanently withdraw a product and cannot reasonably migrate you, we refund the unused prepaid portion of the current term
• Enterprise or custom plans follow the order form

6. Order cancellation window

You may cancel an online order before delivery or, for custom services, before work starts and within the three-day window in section 3. After digital delivery or after a service kickoff, cancellation does not by itself create a refund right.

There is no cooling-off return for made-to-order professional services or for digital goods that have been supplied, consistent with the Consumer Protection (E-Commerce) Rules, 2020 for goods that are custom or cannot be returned once used.

7. Non-refundable amounts

Unless this Policy or the law says otherwise, the following are not refunded:

• Payment-gateway, bank, or currency fees on a completed sale that we cannot recover
• Work already started, delivered, approved, or made available for download
• The current subscription billing cycle after it has started
• Third-party costs we paid on your instruction (domains, hosting, app-store fees, licences, ads)
• Chargeback or dispute fees levied by the bank or gateway if the dispute is decided against you

8. How approved refunds are paid

Approved refunds are issued only to the original payment instrument (same card, UPI VPA, net-banking account, or wallet). We cannot pay out to a different account for gateway transactions.

• We initiate an approved refund within 7 working days of written approval, or within 10 working days where this Policy sets that period for a billing-error correction
• The bank or UPI app may take a further 5–10 working days to show the credit
• Bank-transfer invoices (NEFT/IMPS) are refunded to the same account within 7 working days of approval
• You will receive an email when the refund is initiated, with the gateway reference where available

9. Chargebacks

Please contact us before raising a bank chargeback. Many issues (failed debit, missing download, duplicate charge) are faster to fix with the transaction ID. If you file a chargeback, we will submit delivery and communication records to the gateway. A chargeback does not replace the process in this Policy.

10. Shipping and returns of physical goods

Intelligic does not sell physical products on this website. There is no courier shipping, no cash on delivery, and no physical return address for goods. “Delivery” means electronic access as described in the Terms and Conditions.

11. Contact

Refund and cancellation desk: +91 9029965109

Address: B Wing, EXPRESS ZONE, F-164, Western Express Hwy, Malad, Panch Bawadi, Malad East, Mumbai, Maharashtra 400063

Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)